Last Updated: May 30, 2024

This Privacy Policy describes how Hanmi Bank, a wholly owned subsidiary of Hanmi Financial Corporation (collectively, “Hanmi Bank,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our public websites, including www.hanmi.com (“Sites”), mobile application (“App”), and other online sites that link to this Privacy Policy (collectively, our “Services”). Please review this Privacy Policy carefully.  In some circumstances, we may provide you with additional or supplemental privacy notices to the extent they apply to you because of the Services you obtain from us or different laws that may apply to you.  If you are a California resident, please refer to the California Privacy Notice. If you are a California employee or applicant, please refer to the Privacy Notice for California Employees.  For individuals who work at businesses to which we provide products or services, please refer to our California Privacy Notice and Privacy Notice for Business Contacts. If you are a Hanmi Bank customer to whom we provide financial products or services, please refer to our U.S. Customer Privacy Notice.

We may change this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of this policy may also provide you with additional notice (such as by adding a statement to the Services or sending you a notification), such as in connection with making material changes to this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

Collection of Information

Use of Information

Sharing of Information

Advertising and Analytics

Transfer of Information to the United States and Other Countries

Your Choices

Contact Us

 

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you use our Services to create or access an account, fill out an application or form, or otherwise interact with us. The types of information about you that we collect include your:

• Name
• Email address
• Phone number
• Mailing address
• Social Security Number
• Driver’s license information
• Any information you provide to us to obtain a product or service or that you otherwise provide to us.

Information We Collect Automatically

We automatically collect certain information about your interactions with us or our Services, including:

• Activity Information: We collect information about your activity on our Services, such as when you verify your identity (such as when you access your account information).
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your mobile network, IP address, unique device identifiers, browser type, and App version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Your Content: With your permission, we collect information and content stored on your device, such as your contacts.
• Information Collected by Cookies and Similar Tracking Technologies: We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see our Cookie Policy and Your Choices section below.
• Location Information: If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services.  If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from identity verification services, advertising networks, data analytics providers, and mailing list providers. This information includes information to verify your identity for proper data security as well as attribution data related to advertising.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.

USE OF INFORMATION

We use the information we collect for various business and commercial purposes. We also use the information we collect to:

• Provide, maintain, improve, and develop new products and services, including to debug and repair errors in our Services;
• Process your application or transactions;
• Respond to your questions or inquiries;
• Personalize your experience with us;
• Send you technical notices, security alerts, support messages and other transactional or relationship messages;
• Communicate with you about products, services, and events offered by Hanmi Bank and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards;
• Manage or offer debit or credit card related rewards programs;
• Monitor and analyze trends, usage, and activities in connection with our products and services;

• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Hanmi Bank and others;
• Comply with our legal and financial obligations;
• Verifying your identity (such as when you access your account information).
• Carry out any other purpose described to you at the time the information was collected.

DISCLOSURE OF INFORMATION

We disclose personal information in the following circumstances or as otherwise described in this policy:

• We share personal information with vendors that access personal information to perform work for us, such as service providers, vendors, consultants, payment processing, fraud prevention, customer service, and marketing and advertising.

• We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Personal information is shared between and among Hanmi Bank and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
• We share personal information with your consent or at your direction.
• We also share aggregated or de-identified information that cannot reasonably be used to identify you.

 

ANALYTICS

We engage others to provide analytics services. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Hanmi Bank to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content related to your interests on our Services, and better understand your online activity.

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

Hanmi Bank is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

YOUR CHOICES

Correct and Access Information

You may update and correct certain account information at any time by logging into your account or visiting your local branch or calling our Customer Call Center at (855) 773-8778.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving promotional emails from Hanmi Bank by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at ccpa@hanmi.com or call us at our Customer Call Center at (855) 773-8778.